Grosvenor Casino
Welcome to Grosvenor Casino
We’ve been part of the UK gaming scene since 1970, building a reputation with 52 land-based venues across the country. As part of The Rank Group Plc, and operating under UK Gambling Commission licence number 38750, our site brings together a long-standing tradition of safe and fair play. Every game, from slots to table classics, runs on secure technology with SSL encryption and independently tested random number generators.
| Grosvenor Casino at a Glance | |
|---|---|
| Launch Year (Online) | 2007 |
| Owner / Operator | The Rank Group Plc (Rank Interactive) |
| UK Licence Number | 38750 |
| Welcome Offer | Deposit £20, play with £50 + 50 Free Spins on selected slots |
| Number of Land-Based Casinos | 52 across the UK |
| Popular Payment Methods | Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Pay by Bank |
| Mobile App | iOS & Android, 1,000+ games |
| 24/7 Support | Live Chat, Phone (0800 083 1990), Email |
Our website balances the atmosphere of a traditional casino with features designed for today’s players. With one wallet for casino, live dealer, and sports betting, fast withdrawals, exclusive in-house games, and round-the-clock support, we offer a trusted online space shaped by years of experience in the industry.
Our Casino Games Collection
Slots
Our slots library features over 500 titles, bringing together player favourites like Starburst and Gonzo’s Quest, as well as our exclusive Grosvenor Megaways. If you’re drawn to progressive jackpots, you’ll find games such as Mega Moolah, Age of the Gods Jackpot King, and Fishin’ Frenzy Jackpot King, each capable of delivering prizes over £1 million. “Hot Drop Jackpots” add extra excitement with guaranteed daily wins before midnight. For those who prefer a certain level of risk, volatility filters make it easy to sort games by their payout style.
- Classic fruit machines: 777 Strike, Reel King
- Branded slots: Narcos, Game of Thrones
- Megaways favourites: Bonanza, Grosvenor Megaways
Table Games
We offer more than 30 virtual table games, covering all the essentials. Try European, French, or Lightning Roulette, where payouts can reach up to 500x. Multi-Hand Blackjack welcomes bets from £1 to £5,000. Fans of Baccarat and Casino Hold’em will find easy access, with helpful strategy guides and side-bet toggles available within the game window for a smoother experience.
Live Dealer Options
Our live casino tables are powered by Evolution, Playtech, and our own “Live Grosvenor” studio streamed from The Rialto Casino in London. Games run around the clock and include:
- Live Roulette with UK croupiers, stakes from £0.50 to £10,000
- Live Blackjack with early payout and Perfect Pairs side bets
- Game shows such as Super Sic Bo, 3 Card Poker, and Crazy Time
We use HD streaming with multiple camera angles and a live chat feature to create a lively atmosphere. The “Bet Behind” option keeps you in play, even when all main seats are taken.
Top Game Providers We Partner With
Leading Names in Gaming
We work with some of the most respected studios in the industry to bring a diverse range of games to Grosvenor Casino. Our line-up includes titles from NetEnt, known for favourites like Starburst and Gonzo’s Quest, and Evolution, the creators of live dealer games including Lightning Roulette and Crazy Time. Microgaming brings their experience as pioneers of online slots, offering progressive jackpots such as Mega Moolah. Playtech supplies branded games like Age of the Gods and live Quantum Blackjack, while Blueprint Gaming is recognised for Megaways slots such as Fishin’ Frenzy.
Fair Play and Quality
All our partners hold licences from the UKGC, MGA or Isle of Man, and their games are tested by independent labs like eCOGRA and GLI. Each game window displays the Return-to-Player (RTP) rate, and volatility ratings are available to help you select games that suit your play style.
Fresh Releases and Exclusives
Our API integrations mean we receive new game releases the same day they launch worldwide. Recent arrivals include NetEnt’s Space Wars 2.0 and Evolution’s XXXTreme Lightning Baccarat. We also offer exclusive live tables, with Grosvenor branding, native English dealers and a range of betting limits from £0.10 up to £10,000 per round.
Live Casino Experience
Real-Time Play
We bring the atmosphere of a real casino to your screen with live blackjack, roulette, baccarat, and popular game shows like Crazy Time, Monopoly Live, and Lightning Roulette. All live games are streamed in full HD, powered by Evolution Gaming and Playtech, straight from dedicated studios and our Grosvenor Victoria Casino in London. Table limits start at £0.50 and reach up to £10,000, so there’s a seat for every budget.
Immersive Setting
Our UK-based dealers welcome you by name and keep the experience engaging with live chat. Multiple camera angles and slow-motion roulette replays put you close to the action, while adjustable audio lets you control your environment. We also offer exclusive Grosvenor-branded tables, featuring our signature blue felt and unique side bets you won’t find elsewhere.
Features That Stand Out
- Bet Behind and Pre-Decision options speed up blackjack games
- Side bets like Perfect Pairs and 21+3 available on all blackjack tables
- Save your Favourite Bets for convenience on roulette
- Baccarat tables come with in-game stats and roadmaps
- Play up to four tables at once on desktop or the Grosvenor Casino app
Banking Methods and Transactions
Deposit Options
We offer a range of instant, fee-free deposit methods to help you fund your Grosvenor Casino account easily. You can use UK debit cards, including Visa, Mastercard, and Maestro, for deposits between £5 and £5,000 per transaction. PayPal is available for deposits from £10 up to £5,500. If you prefer e-wallets, Skrill and Neteller support deposits from £5 to £5,000. Paysafecard vouchers can be used for amounts between £10 and £200. For those who want to use bank services, Fast Bank Transfer and Trustly complete deposits in 1 to 3 hours. You can also top up your account at any Grosvenor venue’s cash desk with your Grosvenor One card.
Withdrawals
Once your account is verified, we process all withdrawals within one business day. E-wallet payouts, including PayPal, Skrill, and Neteller, usually reach you in under 24 hours. Withdrawals to UK debit cards and Trustly typically take 2 to 5 business days. Bank transfers or cash withdrawals in-club are completed the same day after approval. The minimum withdrawal is £10 and you can request up to £15,000 online per day; for higher amounts, our support team can help. We don’t charge withdrawal fees, though your bank might apply their own.
Security Measures
Your payments are safeguarded by 128-bit SSL encryption and PCI-DSS compliant servers. All card deposits use mandatory 3-D Secure for added protection. We operate under UK Gambling Commission licence 38750 and carry out ID, affordability, and anti-money laundering checks on every withdrawal, keeping your funds and details secure.
Licensing and Security Standards
Our UK Licence
We operate Grosvenor Casino online under Rank Interactive (Alderney) Limited, holding UK Gambling Commission remote licence number 38750. This licence requires us to follow the Gambling Act 2005, LCCP, and all social responsibility codes. Every game, from slots to live dealer tables, meets these standards for transparency and fairness.
Security Measures
- We use 256-bit SSL encryption from DigiCert to protect every login and transaction.
- All payment pages meet PCI-DSS Level 1 standards for data security.
- Regular independent penetration tests are completed every quarter, and we renew security certificates each year.
Fair Play and Player Safety
Our RNG games are checked monthly by eCOGRA and iTech Labs, and we share recent RTP reports on our site. We protect players by verifying identity and age before any deposit, offering adjustable limits for deposits, losses, and session times, and supporting self-exclusion with full GAMSTOP integration. We also monitor accounts for signs of problem gambling or underage play in real time.
Our support team is trained to direct players to BeGambleAware, GamCare, and the National Gambling Helpline (0808 8020 133), helping to keep our platform safe and responsible for everyone.
Promotions and Loyalty Programme
Welcome Offer
New players in the UK can claim a 150% deposit match up to £30 plus 50 free spins when depositing and staking £20 or more on selected games. Opt in as you register, make your first deposit, and both bonus funds and spins are added right away. The bonus comes with 35× wagering requirements, free spins valued at £0.10 each, and both expire within 48 hours. Please note, deposits made with Skrill or Neteller do not qualify.
Ongoing Promotions
- Daily Drops & Wins prize pool from Pragmatic Play
- 10% Live Casino cashback each Monday, up to £100
- £2,000 Monthly Slots Leaderboard with cash prizes for the top 100
- Weekly prize draws tied to sports bets and poker missions
Loyalty Programme – Play Points
Every time we play with real money, we earn Play Points that can be exchanged for bonuses or hospitality at any Grosvenor venue.
| Tier | Points Required | Key Benefits |
|---|---|---|
| Bronze | 0–4,999 | Standard earn rate, monthly offers |
| Silver | 5,000–19,999 | 10% quicker points, priority support |
| Gold | 20,000+ | 25% quicker points, exclusive events, personal manager |
We collect 1 point for every £8 played on slots, £16 on roulette, and £24 on blackjack. 100 points get us £1 in bonus funds or venue vouchers, adding extra value whether we play online or in person.
Mobile Gaming Platform
App and Mobile Site Access
Our Grosvenor Casino app is available to download free from the App Store for iOS (13 and above) and Google Play for Android (6.0 and above), with a download size of about 55 MB. The app offers secure, one-tap entry to casino games, live dealer tables, poker, and Grosvenor Sport, all backed by 128-bit SSL encryption. If you’d rather not download, our HTML5 website adapts to any phone or tablet and runs smoothly on Chrome, Safari, and Firefox.
Games and Features on Mobile
We offer over 700 mobile-optimised games, including popular slots like Starburst™, Big Bass Bonanza, and Lightning Roulette, plus exclusive Grosvenor jackpot titles. More than 75 live tables are streamed in HD with the same limits as on desktop. Features such as Face ID or Touch ID login, dark mode, a quick-deposit slider, and push notifications make the experience fast and secure.
Benefits of Playing on Mobile
- Session sync lets you pick up on mobile right where you left off on desktop
- Same-day withdrawals with Apple Pay, PayPal, or Visa Fast Funds
- Get a £20 bonus when you stake £10 on any slot through the app (T&Cs, 30× wagering apply)
- Enjoy HD streaming over mobile data or Wi-Fi, with a data-saving mode if needed
Wherever you are, our mobile platform gives you full access to your account, responsible gambling tools, and 24/7 live chat support.
Customer Support Services
Support Channels
Our UK-based customer support team is always within reach. We provide 24/7 live chat right on our site and mobile app for quick help. Players can also email us at [email protected], with most replies coming through in 12 to 24 hours. Freephone support is available daily from 08:00 to 23:59 GMT on 0800 083 1990 or +44 20 3610 7322. For less urgent queries, you can message us via Twitter DM @GrosvenorCasino or use our on-site message centre.
Operating Hours and Response Times
We’re open every day, all year. Our live chat is usually answered in under 30 seconds, and phone calls are picked up within two minutes. During peak times between 18:00 and 22:00, waits might be a little longer, but urgent issues related to gaming or payments always take priority.
Types of Assistance
Our team is here to help with identity checks, deposit or withdrawal questions, resetting passwords, bonus activation, and technical or account issues. We also support responsible gambling by helping you set loss limits or take a break with a 24-hour cooling-off period. All conversations are encrypted and logged in line with UK Gambling Commission standards, keeping your details protected.
Frequently Asked Questions
Creating an Account
To get started, select “Join” on our homepage and follow the four-step form, entering your personal details, address, contact information, and security details. Once we’ve verified your identity documents through our KYC process, your account becomes active.
Deposits and Withdrawals
You can deposit as little as £5 with a UK debit card. For PayPal, Skrill, or Paysafecard, the minimum deposit is £10. We process withdrawal requests within 24 hours. Debit card and bank transfer withdrawals usually arrive in 1 to 3 business days. PayPal and Skrill payouts often reach your e-wallet within hours after approval.
Playing for Free
We offer demo modes for more than 500 slots and a selection of RNG table games. These let you try games and practise without risking real money.
Legal Status and Age Requirement
Grosvenor Casinos Limited operates under UK Gambling Commission licence number 38750 and is a registered IBAS member for independent dispute resolution. To play, you must be at least 18 years old and complete our age verification before making a deposit or placing bets.